Dolls' Houses Past & Present

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Forum Home > General Discussion > Frustration on that website.

Liza
Member
Posts: 448

There has been a rather knackered item on the site we all know at a high buy-it-now price repeatedly for some months. I tried to buy it at an auction a year or so ago as I thought I could restore it, but didn't value it very highly, and obviously didn't get it. What has really annoyed me is that when it was listed last week as an aucion with no reserve I put in a reasonable bid, but was outbid several times. All fine and straight forward, till it reappeared today with the same seller, also stating it was "sold out". This is completely against the rules, but it has still happened.

I don't know if I am allowed to post this, and I have complained to the the auction site, but I am really disgusted. Had to get it off my chest!


[PLEASE NOTE: The title of this forum topic and Liza’s opening comment have been edited very slightly to preserve anonymity as it’s against the site rules to discuss any seller’s trading practices. Such discussion can affect a seller’s trade and lay the site owner and administrators open to litigation.  Sorry about this - I know it’s frustrating!  Zoe]

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Liza Antrim

March 3, 2018 at 7:27 AM Flag Quote & Reply

Holly
Member
Posts: 168

There are a lot of people in the world who have dishonest selling tactics. Certain online marketplaces we all know (but of which there are various), mentioning no names for compliance with the forum rules, seem to breed and encourage them and I am sure you could write a book about all the tactics and ploys used to rip people off. I know I could I see the same ridiculous scams happening time and time again.


I had a rant about seller tactics and such a marketplace not long ago and was told that the forum had been threatened with litigation so we all have to be careful what we say. 


Lots of us feel that we should be able to openly discuss and warn people about these dishonest sellers out there but sadly it seems it is not advisable.


I totally respect your frustrations.


*On a lighter note I am saving pennies for your latest book and when the snow clears a bit more hope to be able to order it! I wouldn't want anyone to have to traipse to the post office in this weather!

March 3, 2018 at 8:08 AM Flag Quote & Reply

Jane
Member
Posts: 893

I too have had this happen to me, when I bid on a vintage/antique miniature and won the bidding, only to have the seller immediately cancel the sale and tell me straight out, when I asked, that it was because he was disgusted with the price it reached. From his feedback, it was obvious that this was his normal way of operating. I complained too, but I don't expect anything has happened. When I saw that Beatrice Hindley rose turn up at a new reserve of 500 pounds, I figured that must be what had happened here.

March 3, 2018 at 8:15 AM Flag Quote & Reply

Jane
Member
Posts: 893

Holly, it is a beautiful book! I am thrilled with mine. Gorgeous piccies!

March 3, 2018 at 8:17 AM Flag Quote & Reply

Liza
Member
Posts: 448

Oh, I've had the cancel after doing a buy-it-now too. It was a book I got for my daughter for Christmas (or didn't, as it turned out).

And I can't get to the post, or anywhere else for that matter, at the moment. We are still snowed in. Or iced in on top of the snow, but I think it's beginning to melt.

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Liza Antrim

March 3, 2018 at 8:32 AM Flag Quote & Reply

Jane
Member
Posts: 893

Please do take care. I hope everyone over there in that dreadful storm is safe and warm at home.


March 3, 2018 at 8:43 AM Flag Quote & Reply

Holly
Member
Posts: 168

I get furious my husband gets so cross with me he bans me from the site sometimes as he gets sick of my ranting about the injustices and fraudsters.

It's always a give away when you look at completed items and bidding activity.


March 3, 2018 at 8:44 AM Flag Quote & Reply

Holly
Member
Posts: 168

Hopefully we will thaw out soon all the heat in this thread might help!

March 3, 2018 at 8:45 AM Flag Quote & Reply

Jane
Member
Posts: 893

Lol, Holly! :D

March 3, 2018 at 8:51 AM Flag Quote & Reply

Rosemary
Member
Posts: 2508

When a bidder has 40 or so retractions in six months - what are the rules on that? 

March 3, 2018 at 9:19 AM Flag Quote & Reply

Holly
Member
Posts: 168

Funny Rosemary I was just going to pipe up that bid retractions are something you need to watch out for usually a sign of dishonest activity. It is disgusting that they are allowed to get away with it.


Usually a sign of shilling activity by a seller getting someone to bid to increase the price of an item or attempts at price manipulation buy a buyer.


A bid is placed to inflate the price either for the benefit of the seller to increase an honest potential buyers bid to their limit or to scare other competing customers away by early on making the item reach a high price, and then the shady soul retracts their bid and the price plummets and then they attempt to dive in again and get a bargain. Or they leave their bid in place and mysteriously the item pops up for sale again in a few weeks usually when it has dropped off the sellers completed items so savvy buyers can't see. Sometimes these people work in tandem with each other or have various pseudo accounts. 


Similar tactics used to happen in Auction rooms years ago and now happen online.


Whatever the reason it is dishonest practice and the accounts with excess bid retractions should be closed down but do they care!

If you are selling something and see someone with lots of bid retractions block them if you are buying and see this activity avoid the auction as you are probably getting shilled. 

March 3, 2018 at 9:43 AM Flag Quote & Reply

Holly
Member
Posts: 168

Everything I mentioned above is against online marketplaces policies (auction interference and shill bidding) but sadly doesn't seem to get stopped enough. Shill bidding is in fact a criminal offence I think I am sure I remember a case several years ago when people got prosecuted I think that was something to do with car auctions that went to trial.

FYI just googled shill bidding and it is an offence with a potential fine of £5,000. If you had sufficient evidence that this happened to you and you had ended up out of pocket because of it,  it would be possible to seek reparation. This is why the auction sites are supposed to have tightened up on it but they still find it impossible to police correctly.

March 3, 2018 at 9:56 AM Flag Quote & Reply

Rosemary
Member
Posts: 2508

That is really interesting information, Holly.  I do follow certain sellers and notice these abberations - and different identies. I always used to hate "real" auctions in the past  - just sometimes I won - and learned to be more careful when an impulse bid turned out to be for  a fake, when I actually handled my win, - stupid me, far too light in weight for what is was meant to be I just got carried away! Absolutely no-one to blame but myself and I love my silly fake - a lesson learnt.

I have stupidly thought that ebay was a site under control from whomsoever is at the top - but I now am pretty sure that it is The Wizard of Oz!!!

I do sell a very few unwanted items and really sweat about what could go wrong -  and list any faults etc. But when I bought some mini items a few weeks ago, only to find that one  of a group of 4 had been broken and mended badly - I sent a photo and polite query about why the damage had not been mentioned, waited 7 days , sent another polite query - received NO response - so obviously I left a very negative feedback. Still licking my wounds on that. 

But to be honest (! ho - ho) I have not found too many shysters on the miniatures scene, most are very nice and  only too keen to rectify anything that goes wrong. It's when I see the same seller, time and again - and those retractions , time and again, that makes me suspicious and not happy about the scene.

March 3, 2018 at 1:22 PM Flag Quote & Reply

Linda B
Member
Posts: 1505

Reporting bad sellers is a waste of time.

I have done it on many occassions and nothing has ever been done.

The site is only interested in making money, and the more that sell the more they make, whatever the circumstances.

It is very annoying.  I ALWAYS list any bad points and try to show them in photos.

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:)


March 3, 2018 at 2:36 PM Flag Quote & Reply

Holly
Member
Posts: 168

I have dealt with some wonderful sellers online and also some terrible ones who once they have your money can barely be bothered to pack the stuff and send it to you.


Generally I believe that people who are artisan dealers in things like dolls house collectables and hobby items are usually very nice people passionate about their hobby and interests and mainly want to give pleasure to others with their items.


Even many high priced items made by artisan dealers  their prices don't really cover their time and efforts and they are in it for the love. People like this are usually lovely to deal with and the worse fault might be they are a bit less organised than big business but very unlikely to be bad sellers and not so likely to get ripped off by customers as equally passionate people deal with them and it is a niche market


The more specialist the field and the more niche the market I think the less problems. Because a relative minority of people recognise the worth and items don't have an easily achievable 'street' value.


The problems tend to arise when items have a high value that everyone recognises and a broader appeal. Such as precious metal items or in our collectors field very rare pieces of old dolls house furniture that have high value traded by people who are just in it for the money. Then you tend to get the problematic transactions and the risks of getting ripped off or disappointed for various reasons are much higher.


Part of  the problem is the exponential growth of the internet and increased 'knowledge' everyone now has. Take the Beatrice Hindley for example years ago if someone found (even a clearly signed) Beatrice Hindley flower in a charity shop they would have needed specialist knowledge to research, identify and recognise it's worth and it would have been difficult to achieve that worth before the online market places.


Now information is so easily gleaned from the net a lot of sellers have an instant idea of what their items are worth (often over inflated in their minds) and don't want to sell them for less than they think they are worth. Which is why we get all the problems with people reneging on sales etc. Starting items at low prices then when they don't reach their fantasy figure refusing to sell them and going through the process all over again.


It used to be a lot easier for auction sites to stop things like shill bidding before all the wireless internet explosion and people stopped using fixed ip addresses so much and instead most people end up on a roving ip which changes all the time. Ebay for example used to look at the ip (internet provider) address to see where the bidding activity was and it was easy to see people shill bidding from the same location for example. Now they have to use other methods to try and identify and stop this activity and as the higher price an items sells for the more revenue the site gets I will let you make your own decision as to how dedicated they are at stopping price inflation activity.


March 3, 2018 at 7:36 PM Flag Quote & Reply

Jane
Member
Posts: 893

I would just like to add that I have always had marvellous service and been thoroughly delighted with the items from most of the miniature sellers I have bought from; usually they are truly lovely people; sometimes they have even slipped in a bonus item, and I have absolute confidence buying from the main commercial miniature dealers on the site. As always, it is a few bad eggs spoiling it for the others. I have been burned like  everybody else, at times. But I am very conscious that without ebay, living in NZ, I would not have much of a collection at all, as items here are rare, pricey and usually very tightly held. What really upsets me is the unwillingness or inability of ebay to police the site and enforce their own rules, and the total lack of consequences for people who flout them.

 

March 3, 2018 at 8:36 PM Flag Quote & Reply

cestina
Member
Posts: 478

I too have never had a problem (so far) but that's perhaps because I usually buy from non-commercial sellers, often things that are "off the miniatures" track.   I have had lovely interactions with people all over Europe, meeting a fair number of them in person as I beetle around picking things up on my journeys. :)

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Cestina's Dollshouses: https://czechdollshouses.blogspot.com/2019/04/in-eclectic-manor_20.html" target="_blank">In an Eclectic Manor

March 4, 2018 at 4:35 AM Flag Quote & Reply

Trumble's Mum
Member
Posts: 589

I've only had a couple of items retracted after I won an auction and most people who sell are kind and helpful. But I am quite careful who I buy from now - both my d/h retractions have been men who normally sell cars and technology stuff and both were rude about 'kids toys' or 'dolls house junk' but still clearly wanted a higher price for the items than my winning bid. Such a shame a minority of sellers are unpleasant and greedy. I've made several  friends from buying, over the years.

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March 5, 2018 at 2:21 PM Flag Quote & Reply

Rosemary
Member
Posts: 2508

What is sharper than a serpent's tooth is when an article is eaten by a dog overnight - rather than a retraction. You cannot know if this shaggy dog story is true or not but I suspect the latter since I had just bagged a nice item at a reasonable price but of course, I never got it. Do sellers usually place delicate fourposter beds on low tables when a friend's dog is visiting overnight?

March 6, 2018 at 4:17 AM Flag Quote & Reply

Holly
Member
Posts: 168
Very eloquently put Rosemary but so annoying for you too!
March 6, 2018 at 9:43 AM Flag Quote & Reply

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